On-Time Guarantee

Your ValueProto ® PCB order will ship from Sunstone to meet the expected delivery date or we will refund your money, plain and simple . . .no strings attached. Just ask. 

Refund Guidelines:

  1. Your PCB order cost will be refunded at the time of shipment.
  2. Valid on ValueProto orders placed through Sunstone.com website and PCB123® Design Software.
  3. Refund does not include assembly or shipping costs.
  4. Your ValueProto order will ship 100% complete or the order (bare board, and electrical test charges) will be eligible to be refunded 100%, just ask.
  5. Orders must be placed before the cutoff time with valid files and method of payment to qualify for the guarantee. Delivery date will be determined once all holds are addressed and the order is cleared for manufacturing.
  6. ValueProto orders that are non-functional due to manufacturing defects will be refunded or rebuilt immediately to the customer's satisfaction. Design files outside of the capabilities of the service will not qualify as a manufacturing defect. 
  7. Delays in delivery caused by the shipping carrier, International customs or an assembly service are not covered as part of this guarantee.
  8. Sunstone has the right to change the shipping method or shipping carrier in order to meet the expected delivery date (at no additional charge to customer).
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