Sunstone Circuits, a leading provider and marketer of custom printed circuit boards and related design software technology located in Mulino, Oregon is searching for talented and courteous people to join our expanding service team.

Trailblazing the marketing of printed circuit boards (PCBs) over the Internet, and providing superior customer service, are just a couple of reasons why Sunstone Circuits continues to be the industry leader in the online PCB market place. We are recruiting goal minded, results oriented professionals to join our highly talented team of creative and technical staff to help pave the way for our next big step in the prototype printed circuit board industry.

The Company’s expansion and continuing focus as a market driven company created the need to grow our staff in a way that is flexible and better serves our customers needs 24-7-365.

Sunstone Circuits is an Equal Opportunity Employer M/F/D/V. Qualified minorities and women are encouraged to apply.  We offer competitive salary, benefits and excellent working environment.

Please e-mail cover letter and resume, in either Word or PDF format, to jobs@sunstone.com
Short skills test required for all positions upon applying.


Current Job Opportunities:

Customer Support Manager
Director of Marketing
Electroless Operator
Electrical Test Technician / AOI Operator

Job Title:  Customer Support Manager         
Reports To: CEO
Full Time - Day Shift   Monday - Friday

SUMMARY
The candidate to become our Customer Support Manager will take a proactive leadership role to Direct Strategy and Tactics for Total Customer Satisfaction Q2D.


ESSENTIAL DUTIES AND RESPONSIBILITIES
Includes the following, other duties may be assigned:

• As the Customer Support Manager, you will be responsible for achieving results through proper planning, focus, and execution
• Develop strategic roadmap for next 3 years including requirements to continue providing “the most satisfying 24/7/365 total customer experience from quote to delivery”
• Contribute to new ideas and become fully engaged with Sunstone’s corporate mission; Total Customer Satisfaction from Quote to Delivery
• Champion the importance of Customer Satisfaction internally and externally via customer visits, company meetings, various PR opportunities and trade shows.
• Work to resolve customer conflicts that have escalated beyond normal levels
• Displays leadership skills and technical expertise to staff and customers
• Interacts with all facets of company as it applies to communicating the voice of the customer
• Help set direction for new products and services based on customer feedback
• Contribute to various teams and initiatives including partnerships, new product development, marketing, website improvement teams, customer relations management
• Develops qualified team leader to support team from an operations perspective
• Provide customer feedback for marketing, website improvements, new products and services
• Assist with the development of various marketing materials such as product data sheets, brochures, ads, etc.
• Define and develop and meet or exceed customer service metrics
• Keep up to date with technical developments in the printed circuit board industry along with advances in the design software technology to ensure that our customer service team is knowledgeable and cutting edge
• Accessible 24/7/365


QUALIFICATIONS and SKILLS

• Experienced in the process of outreach to customers to better understand their requirements and develop innovative ways to take care of those needs
• Customer support  and marketing experience, preferably internet based
• Great leadership and team building skills
• Strong communication skills both written and verbal
• Excellent organizational and time management skills
• Comfortable with interfacing with databases and various computer applications and is willing to learn and train others as required
• Enthusiastic and enjoys interpersonal interaction
• Desire for continued growth in Sunstone organization

EDUCATION and/or EXPERIENCE

Five years related experience and/or training; or equivalent combination of education and experience; bachelors degree (BA) from four-year university. Knowledge in various types of computer programs including CAM software, Microsoft Outlook, Word, Excel, and the ability to understand network paths, and minor troubleshooting of computer related problems.  Familiar with E-commerce and internet marketing tools.


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Career Opportunity:  Director of Marketing
Reports To: CEO
Monday - Friday
Full Time - Day Shift 

ESSENTIAL DUTIES AND RESPONSIBILITIES
As the Director of Marketing, you will be responsible for achieving RESULTS through proper planning, focus and execution to:

Proliferate the Sunstone Brand through increasing the Market Recognition to potential customers by achieving top of mind awareness of “Why Sunstone?” through engagement and effective management of best-in-class professional service providers outside/inside the Company to assist and support Sunstone to achieve this key initiative.

JOB REQUIREMENTS 
Needs to be market and marketing driven through effective strategic leadership from the concept to the delivery of key projects and have excellent follow up skills
Master the process of outreach to the Customer to understand their needs and develop innovative ways to service those needs to generate profits for the Company
A proactive communicator who can clearly and crisply articulate complex ideas and concepts into succinct terminology both written and verbal on a 24/7/365 basis across the entire organization and to the Customer
Develop innovative and creative ways to garner Marketing Intelligence through direct or indirect communications with the Customer, to spot trends in market segments and with competitors both existing and newly formed
Utilize relevant Marketing Intelligence to be able to anticipate, identify, understand, communicate and make several contingency plans to take advantage of market growth opportunities and avoid or mitigate market downturns
Assist the existing product managers achieve the overall sales goals and keep the operating income margins on target
Evolve the eCommerce engine with the goal of making Sunstone the most trusted, respected and easiest place to do business for our Customers
Identify, prioritize, analyze and recommend business opportunities that are organic to Sunstone’s total growth in our industry
Contribute to identifying, prioritizing and vetting potential NEW revenue opportunities, based on Market Intelligence through scientific research methods and direct customer interaction

QUALIFICATIONS and SKILLS
Fire in the belly to DOMINATE and WIN, and failure is not an option, best describes the persona required for this position. Along with the necessary education and proven track record as a Marketing Manager/Director of a growing enterprise of $50 million in revenues or more, the candidate must be;

Highly skilled with project management dealing with large, complex and at times vague data and convert that into information to be used to make key management decisions
Clear and crisp communicator across the entire organization and most importantly to the CUSTOMER and will require excellent follow-up from these communications
Willing to actively seek and engage customer input and feed back prior to engagement in a key project
Able to be responsive to urgent and high priority communications with team members and executive management 24/7/365 and at the same time have a well balanced work and family life
An innovator to bring greater cost efficiencies to the marketing activities adhering to budgets and increase operating income for the Company
Able to understand how to help create compelling value from the customer’s point of view in a highly competitive and commodity based product/service
Able to develop a plan, stay focus on the salient points of the plan and execute to achieve successful results
Ability to not confuse activity with getting the desired results


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Job Title:  Electroless Op
Reports to:  MLB Team Leader
Monday – Friday,  40 hours weekly
Shift: Train Days – to be determined

Job Function: Prep and plate through holes in copper clad fiberglass material used for circuit boards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Fills and maintains dip tanks to required standards
  • Rack boards to be plated
  • Deburrs material with automatic scrubber
  • Other duties may be assigned.

JOB REQUIREMENTS

  • Frequently lift and/or move up to 50 pounds.
  • Standing for extended period of time
  • Proficiency in arithmetic
  • Basic analytical techniques
  • Familiar with chemistries used in their production


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Job Title:  Electrical Test Technician / AOI Operator
Reports to:  QA Manager
Full Time – 40 hours,  off shift hours.  Specific hours TBD

Job Function: Will be responsible for daily support requirements for production.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:   

  • Performs electrical testing on production parts, building fixtures for Trace test machine, creating and building netlists from CAM data. 
  • Runs AOI as needed. 
  • Compiles, inputs, and files quality data records. 
  • Other duties may be assigned

JOB REQUIREMENTS

  • CAM experience and strong attention to detail required.  Strong troubleshooting and repair skills desired. 
  • Strong mathematical / computer skills desired. 
  • Requires good eyesight (for close vision and fine details) and be able to distinguish colors. 
  • Must have a High School diploma or GED Minimum; or one month to three months related experience and/or training.

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