Careers at Sunstone Circuits

Sunstone Circuits, a leading provider and marketer of custom printed circuit boards and related design software technology located in Mulino, Oregon is searching for talented and courteous people to join our expanding service team.

Trailblazing the marketing of printed circuit boards (PCBs) over the Internet, and providing superior customer service, are just a couple of reasons why Sunstone Circuits continues to be the industry leader in the online PCB market place. Our PCB technology and commitment to customer service have helped our company grow, and we are looking for qualified candidates to add to our team.

We are recruiting goal-minded, results-oriented professionals to join our highly talented team of creative and technical staff to help pave the way for our next big step in the prototype printed circuit board industry. Our PCB technology will continue to be an industry leader as we constantly innovate the manufacture and marketing of printed circuit boards.

Grow Your Career at a Leading PCB Manufacturer

The Company’s expansion and continuing focus as a market driven PCB manufacturer created the need to grow our staff in a way that is flexible and better serves our customers’ needs 24-7-365.

Sunstone Circuits is an Equal Opportunity Employer M/F/D/V. Qualified minorities and women are encouraged to apply. We offer competitive salary, benefits and excellent working environment.

Please e-mail cover letter and resume, in either Word or PDF format, to jobs@sunstone.com
Short skills test required for all positions upon applying.

Current Job Opportunities:

Customer Support Agent
Customer Service Team Leader
Controller

Job Title:	Customer Support Agent
Department:	CSR Department
Reports to:	CSR Team Leader & Department Manager
Schedule:	Weekdays 8:00am - 5:00pm

Summary
This position is critical for Sunstone’s mission in providing exceptional 24/7/365 customer service. In this position, you will provide top quality customer service for the Sunstone.com website and technical support for PCB123 users who utilize our design software and internet services. You will be called upon to utilize various programs and analytical skills to resolve customer design problems, answer technical questions and handle pre and post sales issues accurately and in the most efficient manner. This position will also be responsible for supporting projects assigned by the department supervisor and manager. Previous experience using or supporting a Schematic and PCB Layout application is preferred. The person filling this position is also needed to have a customer support background, preferably in a technical arena.

Essential Duties and Responsibilities include the following - other duties may be assigned:

Communicates with Sunstone Circuits’ customers including PCB123 software support by phone, email or live internet chat to resolve various issues and provide a total customer service experience second to none.
Coach and train customers involving Sunstone’s circuit board design software, websites and services.
Review, test and report on current and new Sunstone’s circuit board design software versions.
Monitor and Respond to customer inquiries on the PCB123 online community.
Review customer files and provide quotes, solutions and recommendations to both internal and external customers.
Assists with the development of various marketing materials such as product data sheets, brochures, ads, etc.
Conducts research into various issues that a customer may have with the Company’s product, including Sunstone’s circuit board design software.
Develop and keep up to date with technical developments in the printed circuit board industry along with advances in the design software technology.
Contribute to new ideas and become fully engaged with Sunstone’s corporate mission; Total Customer Satisfaction from Quote to Delivery!

Qualifications & Skills

Firm background in software related customer support.
Able to learn new software and provide customer support related to that software.
Great communication skills, both written and verbal
Strong computer skills needed. Comfortable with interfacing with databases and various computer applications and is willing to learn new applications as required, focusing on our PCB123 circuit board design software.
Able to work in a team setting as well as work with little or no supervision and is pro-active in nature to find creative ways to create a total customer service satisfaction experience
Custom centric, Enthusiastic, and enjoys interpersonal interaction
Exceptional attendance critical
Multi-Tasking, Trouble Shooting, and problem solving skills are essential
Soft sales skills a plus

Education and/or Experience

Bachelor's or Associates preferred from an accredited college or university; or two to three years of technical phone support or related experience. Knowledge of printed circuit board design preferred, but not required.

Pre-employment drug screen and back ground check required

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Job Title:	Customer Service Team Leader
Department:	Customer Service-Sales
Reports to:	Customer Service Manager
Schedule:	Weekday Grave 8:00pm - 5:00pm Monday - Friday

Summary
The Customer Service Team Leader requires a proactive-forward thinking individual whose function provides daily operational management of the Customer Service-Sales Department involving all inbound and outbound customer focused activities, including reporting of department performance metrics, staff recruiting, hiring, coaching and performance assessment, maintenance of department processes and procedures, timely completion of projects and tasks assigned by management and insuring continual 24/7/365 extreme customer service coverage is maintained.

Essential Duties and Responsibilities include the following - other duties may be assigned:

Contributes to new ideas and become fully engaged with Sunstone’s corporate mission; Total Customer 24/7/365 Satisfaction from Quote to Delivery
Displays leadership skills and technical expertise to staff and customers
Ability and interest to be forward thinking and proactive
Successfully interacts with Cam, Manufacturing, QA and all other departments regarding customer service related issues.
Schedules and develops qualified support and sales team.
Identifies training needs of the department and plans implementation.
Leads team in gathering and reporting customer feedback for marketing.
Develops, updates, maintains and reports regularly on customer related data.
Assist with the development of various marketing materials such as product data sheets, brochures, ads, etc.
Proactively defines, develops and meets or exceeds customer service metrics.
Proactively defines, develops and meets or exceeds customer new customer and retention metrics.
Keep up to date with technical developments in the printed circuit board industry along with advances in the design software technology to ensure that our customer service team is knowledgeable and cutting edge.
Must be able to work weekends, various off hour shifts such as swing and / or graveyard as needed in the event of absences
Ability to understand and communicate in English safety instructions, company polices and operational instructions.
Works with technical support and customers to resolve escalated issues
Maintains punctual, regular and predictable attendance
Proactively working collaboratively in a team environment with a spirit of cooperation
Respectfully takes direction from Manager
Ability to share relevant customer service and sales information at company meetings
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers and including the ability to communicate effectively and remain calm and courteous under pressure
Assists in building firm relationships with manufacturing partners
Shows a desire and aptitude to grow within the company

Supervisory Responsibilities

Directly supervises employees in the Customer Support team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; regarding and disciplining employees; addressing complaints and resolving problems.

Qualifications & Skills

Customer support experience, preferably internet based
Great leadership and team building skills, both written and verbal
Excellent organizational and time management skills
Comfortable with interfacing with databases and various computer applications and is willing to learn and train others as required
Advanced knowledge of all Microsoft Office applications (e.g. Excel, Word, PowerPoint, etc.)
Enthusiastic and enjoys interpersonal interaction.
Desire for continued growth in Sunstone organization

Education and/or Experience

5+ years experience in the customer service field
3+ years experience in supervisory role
4-year College Degree Preferred
Knowledge in various types of computer programs including intelligent phone database, CAM software, Microsoft Outlook, Word, Excel, PowerPoint and the ability to understand network paths, and minor troubleshooting of computer related problems. Familiar with E-commerce and internet marketing tools and techniques.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.

Pre-employment drug screen and back ground check required

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Job Title:	Controller
Department:	Administration
Reports to:	President
Schedule:	Full time 8:00am - 5:00pm Monday - Friday

Summary
With a proven history of successfully marketing printed circuit boards (PCB) over the Internet, and providing EXTREME customer service, these are just a couple of reasons why Sunstone Circuits continues to be the industry leader in the online PCB market place. We are recruiting a goal minded, results oriented professional to join our fast paced highly talented team of creative and technical staff to help pave the way for our next big step in the prototype printed circuit board industry.

Essential Duties and Responsibilities include the following - other duties may be assigned:

Oversees and directs treasury, budgeting, audit, tax, accounting, purchasing, real estate, long range forecasting, and insurance activities for the organization.
Directs accounting in providing and directing procedures and computer application systems necessary to maintain proper records and to afford adequate accounting controls and services. i.e. accounts payable, account receivable, banking.
Directs accounting in activities such as custodian of funds, securities, and assets of the organization.
Appraises the organization's financial position and issues periodic reports on organization's financial stability, liquidity, and growth.
Directs and coordinates the establishment of budget programs.
Coordinates tax reporting programs and investor relations activities.
Analyzes, consolidates, and directs all cost accounting procedures together with other statistical and routine reports.
Organize, store, and maintain documents associated with the following:
- Customer Qualification Surveys
- Partnership and other corporate NDS’s/Agreements etc.
Maintains contracts and agreements with outside suppliers (i.e. copy machines, First Aid supplies, Janitorial supplies, etc.)
Oversees and directs the preparation and issuance of the corporation's annual report.
Directs and analyzes studies of general economic, business, and financial conditions and their impact on the organization's policies and operations.
Analyzes operational issues impacting functional groups and the whole institution, and determines their financial impact.
Evaluates and recommends business partnering opportunities.
Establishes and maintains contacts with stockholders, financial institutions, and the investment community.
Works with Customer on credit matters
Assists in marketing and promotion as necessary.
Assists in systems design and electronic interfaces internally and externally.
Ability to understand and communicate in English safety instructions, company polices and operational instructions.
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from Supervisor.
Displays excellent communication skills including presentation, persuasion, and negotiation skills required in working with coworkers and including the ability to communicate effectively and remain calm and courteous under pressure.

Skills and Attitude

An innovative and creative approach, with a “can-do” attitude is required for this position. Along with the necessary education and proven track record as a Controller of a growing, yet, mature company, the candidate must be equipped and confident in the following:

Highly skilled with project management dealing with large, complex and at times vague data and convert that into information to be used to make key management decisions
Clear and crisp communicator across the entire organization and most importantly to the CUSTOMER and will require excellent follow-up from these communications
Willing to actively seek and engage customer input and feed back prior to engagement in a key project
Able to be responsive to urgent and high priority communications with team members 24/7/365 and at the same time have a well balanced work and family life
An innovator to bring greater cost efficiencies to the whole organization adhering to budgets and increase operating income for the Company
Able to develop a plan, stay focused on the salient points of the plan and execute to achieve successful results
Ability to not confuse activity with getting the desired results.

Supervisory Responsibilities:

Directly supervises 3-4 employees in the Accounting and Administration departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws

Education and/or Experience

Bachelors’ degree and four to ten years related experience and/or training; or equivalent combination of education and experience. Certified Public Accountant license preferred.

Pre-employment back ground, UA and credit check required.

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